Exchange & Return Policy
Exchanges Within India
We offer a 7-day exchange policy for orders delivered within India.
To qualify for an exchange:
The request must be made within 7 days of delivery
The item must be unused, unwashed, and undamaged
The product must be returned in its original packaging with tags intact
The item must match the originally delivered product
Return shipping for Indian exchanges:
Customers are responsible for return shipping costs unless the item was incorrect
International Orders (Including USA & Other Countries)
We offer exchanges for eligible international orders within 14 days of delivery.
To qualify:
The item must be unused and in original packaging
The exchange request must be submitted within 14 days of delivery
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect
Because international return shipping to India can be expensive, we encourage customers to contact us before purchasing if they have questions about dimensions, colors, materials, or styling.
We are happy to provide:
Additional photos
Exact measurements
Styling guidance
Material details
Artisan information
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email:
info@madeinmarwar.com
Please include:
Your order number
Clear photos of the item
Photos of the packaging
A brief description of the issue
An unboxing video (if available) to help speed up insurance claims
Once reviewed:
We will arrange a replacement, exchange, store credit, or refund depending on the situation
If shipping damage is involved, we may file a claim with our shipping insurance partner before processing the refund or replacement
We cover all costs for items that are damaged, defective, or incorrectly shipped.
Items That Differ From Description
If you believe your item significantly differs from the product description or images beyond normal handcrafted variation, please contact us within 7 days of delivery.
We will review the issue carefully and work toward a fair solution, which may include:
Exchange
Partial refund
Store credit
Replacement
Non-Returnable & Non-Exchangeable Items
The following items cannot be returned or exchanged:
Custom or personalized products
Engraved items
Gift cards
Sale or clearance items discounted by 30% or more
These exclusions will be clearly mentioned on the product page where applicable.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason.
To qualify:
The item must be unused and in original condition
Original packaging must be included
Proof of purchase or receipt is required
Please contact us before returning any item.
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
Refund Policy
Refunds are only issued in the following cases:
Approved returns under applicable laws
Damaged or defective products
Incorrect items received
Orders canceled within the EU cooling-off period
Situations approved by our support team
Refund Processing Time
Once approved:
Refunds are processed within 5 business days
Funds are returned to the original payment method
Banks and payment providers may take an additional 7–10 business days to reflect the amount
If more than 15 business days have passed since your refund confirmation, please contact us at:
info@madeinmarwar.com
How to Request an Exchange or Report an Issue
Step 1
Email us at:
info@madeinmarwar.com
Step 2
Include:
Your order number
Photos of the product
Photos of packaging (if damaged)
Brief explanation of the issue
Step 3
Our team will respond within 24 business hours with next steps.
Our Commitment
Every purchase from Made in Marwar supports traditional Indian artisans and helps preserve centuries-old craft traditions.
We understand that ordering handcrafted products online requires trust, especially for international customers. Our goal is to provide clear communication, fair resolutions, and genuine customer support at every step.
Thank you for supporting handmade craftsmanship and artisan communities.
